HAN → USA · CAN Cross-border e-commerce

Welcome to ANV Global

We help shoppers in the United States and Canada find products they love, and we help online businesses reach them. ANV Global combines e-commerce, technology and logistics so every order moves smoothly from checkout to doorstep.

What we doJoin our team
ANV Global service highlights: worldwide, 45 days, secure, tracked, packed by hand, 2h reply
HQ · HANOI About us

About ANV Global

ANV Global Commercial and Technology Solutions Company Limited is an e-commerce company headquartered in Hanoi, Vietnam. Our focus is the North American market: we run online stores that serve customers across the U.S. and Canada.

Running those stores taught us what cross-border online retail really takes: reliable payments, efficient order handling and dependable international shipping. Today we use that experience to support partners and sellers who want to grow in the same markets.

Our mission: to make cross-border online shopping simple, reliable and rewarding for customers and partners alike.
An ANV Global team member writing code at a dual-monitor desk in the office
3 SERVICES What we do

What we do

One team covers the whole journey of an online order: the store, the technology behind it, and the delivery.

E-commerce retail

We operate online stores for consumers in the United States and Canada. We handle everything from product selection and digital marketing to customer care.

STOREFRONT · ADS · CUSTOMER CARE

Technology solutions

We help sellers and business partners launch and run their online operations. That includes online storefronts, payment integration and the day-to-day tools that keep a store running.

STOREFRONTS · PAYMENTS · TOOLS

Logistics support

We coordinate order processing and international shipping so products reach customers on time, with clear tracking at every step.

FULFILLMENT · SHIPPING · TRACKING
WE'RE HIRING Careers

Careers

We are a young, fast-moving team that works at the intersection of commerce, technology and global trade. If you enjoy solving real problems, learning quickly and seeing the direct impact of your work, we would love to hear from you.

  • Digital marketing & advertising
  • E-commerce operations & customer service
  • Technology & web development
  • Logistics & supply chain
  • Accounting & finance

Send your CV and a short introduction to hr@anv-global.com, with the position you are interested in as the subject line.

Three ANV Global team members at a laptop, captioned Apply, Interview, Onboard
REPLY WITHIN 1–2 BUSINESS DAYS Contact

Contact us

Questions about an order, a partnership or our services? Send us a message and our team in Hanoi will get back to you.

FAQ Help center

Frequently asked questions

Quick answers about orders, shipping, returns and working with ANV Global. Can't find what you need? Contact us.

Orders & payment

Which countries do you ship to?

We currently ship to addresses in the United States and Canada.

Which payment methods do you accept?

We accept major credit and debit cards and PayPal. All prices are shown in U.S. dollars (USD) unless the store states otherwise. Payments are handled by secure third-party payment providers; we never store your full card number.

Can I change or cancel my order?

Yes, if the order has not shipped yet. Contact us as soon as possible with your order number. Once an order has shipped, please follow our Return & Refund Policy.

I didn't receive an order confirmation email. What should I do?

Check your spam or promotions folder first. If you still can't find it, contact us with the email address you used at checkout and we will resend it.

Shipping & tracking

How long does delivery take?

Orders are usually processed within 1–3 business days and delivered within 7–15 business days after shipping. See our Shipping Policy for details.

How can I track my order?

When your order ships, we email you a tracking number and a link to follow your package. Tracking can take 24–48 hours to show the first update.

Will I pay customs duties or import taxes?

Most orders to the U.S. and Canada arrive without extra charges. If customs in your country charges duties or taxes, these are the recipient's responsibility unless the store states otherwise at checkout.

My package shows as delivered but I can't find it.

Check around your delivery address and with neighbors, then wait one business day, as carriers sometimes mark packages delivered early. If it still hasn't arrived, contact us and we will open an investigation with the carrier.

Returns & refunds

What is your return policy?

You can request a return within 30 days of delivery for most items in their original condition. See the full Return & Refund Policy.

My item arrived damaged or wrong. What should I do?

Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or a full refund at no extra cost to you.

When will I get my refund?

Once your return is approved, we issue the refund to your original payment method. Your bank or PayPal usually shows it within 5–10 business days.

Business services

Do you work with other sellers and brands?

Yes. We provide technology solutions (online storefronts, payment integration, store operations tools) and logistics support for sellers who want to reach customers in the U.S. and Canada. Tell us about your business through our contact form.

Where is ANV Global based?

Our headquarters is in Hanoi, Vietnam. We serve customers and partners in North America.

Are you hiring?

We regularly look for people in marketing, e-commerce operations, technology, logistics and finance. See Careers.

LEGAL Last updated: October 30, 2026

Terms of Service

These Terms of Service govern your use of the ANV Global website and of the online stores and services operated by ANV Global. Please read them carefully.

1. About us

This website is operated by ANV Global Commercial and Technology Solutions Company Limited (CÔNG TY TNHH GIẢI PHÁP THƯƠNG MẠI VÀ CÔNG NGHỆ ANV GLOBAL), a company registered in Vietnam with tax code 0111009255 and its head office at No. 34, Lane 521, Nguyen Trai Street, Thanh Liet Ward, Hanoi, Vietnam ("ANV Global", "we", "us" or "our").

2. Acceptance of these terms

By accessing our website, placing an order or using our services, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use our website or services. You must be at least 18 years old, or the age of majority where you live, to place an order.

3. Our services

ANV Global sells consumer products online to customers in the United States and Canada, and provides technology solutions and logistics support to business partners. Services for business partners may also be governed by a separate written agreement; if that agreement conflicts with these terms, the written agreement applies.

4. Orders, products and pricing

  • All prices are listed in U.S. dollars (USD) unless stated otherwise, and do not include shipping fees or any applicable taxes unless shown at checkout.
  • We try to describe products and show their images accurately. Colors and sizes may vary slightly due to screens and manufacturing.
  • An order is accepted only when we send a shipping confirmation. We may refuse or cancel an order if a product is unavailable, if there is an obvious pricing error, or if we suspect fraud. If we cancel a paid order, we refund you in full.

5. Payment

Payments are processed by third-party payment providers such as card processors and PayPal. By paying, you confirm that you are authorized to use the payment method. We do not store your full card details.

6. Shipping, returns and refunds

Delivery times, returns and refunds are described in our Shipping Policy and Return & Refund Policy, which form part of these terms.

7. Your account

If you create an account, you are responsible for keeping your login details confidential and for activity under your account. Tell us immediately if you believe your account has been used without your permission.

8. Acceptable use

You agree not to:

  • use the website for any unlawful purpose or to commit fraud;
  • attempt to gain unauthorized access to our systems or interfere with the website's operation;
  • copy, scrape or resell our content or products without our written permission;
  • submit false information, chargebacks or claims.

9. Intellectual property

All content on this website, including text, graphics, logos, images and software, belongs to ANV Global or its licensors and is protected by intellectual property laws. You may not use it without our prior written consent.

10. Third-party services and links

Our website may link to or rely on third-party websites and services, such as payment providers and shipping carriers. We are not responsible for their content or practices, and their own terms apply to your use of them.

11. Disclaimers

The website and services are provided "as is" and "as available". To the extent permitted by law, we make no warranties beyond those expressly stated in these terms or required by applicable consumer protection law.

12. Limitation of liability

To the extent permitted by law, ANV Global is not liable for indirect, incidental or consequential damages arising from your use of the website or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.

13. Governing law and disputes

These terms are governed by the laws of Vietnam. We will first try to resolve any dispute with you informally; please contact us before taking other action. If you are a consumer, you also keep any protections given to you by the mandatory laws of the country or state where you live.

14. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top shows the latest version. Changes apply to orders placed after they are posted.

15. Contact

Questions about these terms: founder@anv-global.com, or write to us at the address above. You can also use our contact form.

LEGAL Last updated: October 30, 2026

Privacy Policy

This policy explains what personal information ANV Global collects, how we use and share it, and the choices you have.

1. Who we are

ANV Global Commercial and Technology Solutions Company Limited, No. 34, Lane 521, Nguyen Trai Street, Thanh Liet Ward, Hanoi, Vietnam, is responsible for the personal information described in this policy ("ANV Global", "we", "us").

2. Information we collect

  • Information you give us: name, email address, phone number, shipping and billing address, order details, and messages you send us.
  • Payment information: payments are processed by our payment providers (such as card processors and PayPal). We receive confirmation of payment and limited details such as the last four digits of a card, but not your full card number.
  • Information collected automatically: IP address, device and browser type, pages viewed, referring website and similar usage data, collected through cookies and similar technologies.
  • Information from partners: delivery status from shipping carriers and fraud-prevention signals from payment providers.

3. How we use your information

  • To process, ship and track your orders and handle returns and refunds.
  • To respond to your questions and provide customer support.
  • To prevent fraud and keep our website and transactions secure.
  • To improve our website, products and services.
  • To send marketing emails if you have agreed to receive them. You can unsubscribe at any time using the link in each email.
  • To comply with legal, tax and accounting obligations.

4. How we share your information

We do not sell your personal information. We share it only with:

  • payment providers, to process payments and prevent fraud;
  • shipping carriers and logistics partners, to deliver your orders;
  • service providers that host our website, send emails or provide analytics, under contracts that require them to protect your data;
  • advertising platforms, as described in section 5;
  • authorities, when required by law or to protect our rights and the safety of others.

5. Cookies and advertising

We use cookies and similar technologies to keep the website working, remember your cart, measure traffic and show relevant ads. Advertising partners such as Meta (Facebook and Instagram) and Google may use cookies or pixels to measure our ads and show you ads on other sites. You can control cookies in your browser settings, and adjust ad preferences in your Meta and Google account settings.

6. International transfers

We are based in Vietnam and serve customers in the United States and Canada. Your information may be processed in Vietnam, the United States and other countries where our service providers operate. We take reasonable steps to protect it wherever it is processed.

7. How long we keep information

We keep order and transaction records as long as required for accounting and tax purposes, and other personal information only as long as needed for the purposes described above. We then delete or anonymize it.

8. Security

We use reasonable technical and organizational measures, including encrypted connections (HTTPS) and restricted access, to protect your information. No system is completely secure, so we cannot guarantee absolute security.

9. Your rights and choices

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain uses, to withdraw consent, and to opt out of marketing. To make a request, contact us using the details below. We will respond within the time required by applicable law and may need to verify your identity first.

10. Children's privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date shows the latest version. If changes are significant, we will give notice on our website.

12. Contact us

For privacy questions or requests: founder@anv-global.com, or ANV Global, No. 34, Lane 521, Nguyen Trai Street, Thanh Liet Ward, Hanoi, Vietnam.

POLICY Last updated: October 30, 2026

Shipping Policy

We ship to the United States and Canada. Here is how long it takes and what to expect.

Order placedDay 0
Processing1–3 business days
In transit7–15 business days
DeliveredTracking updated

Where we ship

We currently deliver to addresses in the United States and Canada. We cannot deliver to some remote areas or to certain P.O. boxes; if this applies to your address, we will contact you.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During sales and holiday periods, processing may take a little longer.

Shipping rates and delivery time

DestinationShipping methodEstimated delivery*Cost
United StatesStandard7–15 business daysShown at checkout
CanadaStandard10–20 business daysShown at checkout

*After the order ships. Delivery times are estimates and may be affected by carriers, customs or weather.

Order tracking

When your order ships, we send you an email with a tracking number. Tracking may take 24–48 hours to show its first update.

Customs, duties and taxes

Any customs duties or import taxes charged by your country are the recipient's responsibility unless they were collected at checkout.

Lost, delayed or damaged packages

If your order has not arrived within the estimated time, or arrives damaged, contact us with your order number. We will work with the carrier and send a replacement or a refund where appropriate. Please double-check your shipping address at checkout: we are not responsible for orders sent to an incorrect address you provided.

POLICY Last updated: October 30, 2026

Return & Refund Policy

Not happy with your order? You can request a return within 30 days of delivery.

  1. Contact usEmail us with your order number and the reason for the return. Add photos if the item is damaged or wrong.
  2. Ship it backWe reply with return instructions and the return address. Please don't send items back without contacting us first.
  3. Get your refundOnce we receive and check the item, we refund your original payment method.

Return eligibility

  • The return is requested within 30 days of delivery.
  • The item is unused, unwashed, and in its original condition and packaging, with tags attached where applicable.
  • You have proof of purchase (order number or receipt).

Items that cannot be returned

  • Personalized or custom-made items.
  • Intimate apparel, swimwear and personal care products, for hygiene reasons, if opened or used.
  • Gift cards and items marked as final sale.

Damaged, defective or wrong items

If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with photos. We will send a replacement or a full refund, and you will not pay any return shipping.

Return shipping costs

For returns because you changed your mind, the return shipping cost is paid by the customer unless stated otherwise. Original shipping fees are non-refundable.

Refunds

We inspect returned items within 3 business days of receiving them and email you the result. Approved refunds go to your original payment method. Depending on your bank or PayPal, the refund usually appears within 5–10 business days.

Exchanges

The fastest way to get a different size or color is to return the item for a refund and place a new order.

Order cancellations

You can cancel an order free of charge before it ships. Contact us as soon as possible with your order number.

Contact

Returns and refunds: founder@anv-global.com · Contact form